Since we can't make suggestions on Noreco site except as a comment ("rant"), hopefully SOMEONE at Noreco reads this: 1. Social distancing; if you provide "chairs" outside offices, I hope they are 1 or 2 meters apart with a guard to prevent line jumping ??? Chairs together is worse than useless, even dangerous. 2. I hope you are smart enough to waive "late fees" for the next two months. 3. If you had listened to the hundreds who have suggested "online" payment, you would not have this problem.