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Noreco - service worse than ever!

Discussion in 'Expat Section' started by barryrio, Dec 11, 2020.

  1. Always a Poppy

    Always a Poppy DI Senior Member Restricted Account

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    The seminars are conducted remotely by Zoom (like Skype). Still a pain, but better than sitting in their office for 4 hours.
     
  2. djfinn6230

    djfinn6230 DI Senior Member

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    What happens if there is a brownout during the zoom session?


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  3. Always a Poppy

    Always a Poppy DI Senior Member Restricted Account

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    Quite. I wanted to ask that, but didn't get the opportunity before the start.
     
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  4. djfinn6230

    djfinn6230 DI Senior Member

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    I originally started to deal with brownouts by using a whole-house generator wired into the service panel with transfer switch etc.. I still do but not as much. There are so many shorter brownouts and now I deal with those with UPSs that hold up the lower power for a few hours, battery emergency lights and rechargeable fans. The generator is still used if it is so hot we need the aircon (but we live in Valencia) and for those occasionally planned day-long outages but for the most part, rechargeable batteries have solved the problem.


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    barryrio

    barryrio DI Member

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    They showed up and fixed a loose connection. Then they measured the power.Up from around 100 to a magnificent 198 lol!!!
     
  6. djfinn6230

    djfinn6230 DI Senior Member

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    100 vac is pretty bad. It can actually cause fires with motor loads as they draw current and do not get air-cooled by spinning. 198v not that great either but it may be enough for inverter aircons that draw more current at low voltage for equivalent power draw. It may be enough for household regulators to increase it to 230 (they usually work down to 180v) but 100v is very unsafe for most refrigerator, water cooler and older AIRCON motor loads.


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    barryrio

    barryrio DI Member

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    Yes! We unplugged all our appliances doon as we saw the fans slow down! Good to learn it was the right thing to do! Thanks for that info!

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    Last edited by a moderator: Dec 14, 2020
  8. ShawnM

    ShawnM DI Forum Patron ★ No Ads ★ Highly Rated Poster Showcase Reviewer Blood Donor Veteran Air Force

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    If you have low voltage the chances of it coming from Noreco's primary lines is basically none, the relays that monitor current and voltage would trip the breaker for the feeder at the substation. Low voltage issues are normally from over loaded transformers and, in your case a loose connection on the secondary side of things. Very easy to troubleshoot and sort out.

    We've had our house, with our own transformer for 6+ years with a solid 240VAC, obviously we deal with brownouts the same as everyone else when they occur on the primary line. Honestly, the only issue we have had was a big a$$ lizard crossed the primary bushings and blew the fused cut out, Noreco hooked us up by replacing the fuse...we just needed to give them a new fuse after the fact. Good experience actually and only took a couple hours to sort out and some soft drinks for the guys.

    Shawn
     
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  9. djfinn6230

    djfinn6230 DI Senior Member

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    Question about that: In Siquijor, Prosielco allows us to lease a 15KVA transformer dedicated to our installation for a small charge per month. Here with NORECO I note you have to buy it, correct? I see them sold at Polaris. The reason I chose leasing was lightning and other damage or failure than can occur. If the power company owns it, the reasoning goes they are responsible to fix it (even the lizard problem lol). If you own it, you are responsible. So one big lightning storm and you can be out 60k php. Or does NORECO cover the repair/replacement? It turns out my neighbors apparently don’t load our xfmr much but the day is coming when there will be more neighbors and more connections and we will have to buy our own.


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  10. ShawnM

    ShawnM DI Forum Patron ★ No Ads ★ Highly Rated Poster Showcase Reviewer Blood Donor Veteran Air Force

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    I thought it was a bit odd that the utility does not supply a transformer; but after seeing the issues other folks have with existing transformers and voltage drop problems I think it was best to purchase. You are correct though, you own it you are the one to deal with replacing it if it were to go bad or something as simple as replacing/topping off oil.

    The good thing is that no one can tap off of your transformer without your express consent...even if leasing a utility owned transformer it is on them to decide how many folks are tapping off of it. Also, the cost of the transformer included NORECO installing the transformer and attaching your secondary (after you have ran the wire).

    I'm not aware of any instances of leasing in the area but I wouldn't doubt someone is doing it and it is not a bad idea, there just would have to be something in writing so that the transformer is not overloaded later.

    Shawn
     
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