Who is best lawyer in the area? Going after PLDT

Your best bet is DTI. I had bought a part for my car from a part store owned by a Chinese! It was an expensive part (17500 pesos). It was defective. I took it back to return. The part store said I had to have the original plastic wrap with it in the box to return. I complained to consumer affairs at DTI. they arranged a mediation and decision in 3 days. They ruled that I paid for the part, not the plastic or the box. They returned my money in full.

 

I always use Nathan Ramacho I beat globe and they paid me!

 

Never did get an answer to my question but here is an update, in Dec 2021 we told PLDT we were moving to a different place, they had already done a survey of the new location and said no service available at the moment so we told them we have to terminate our service, as the 3 year lock in period was past should have been no problem, SHOULD, you can't terminate with a phone call you have to send an email with attached proof of last payment and I.D., did that and received no acknowledgment that they received the email but did not worry about it as that seems to be the normal behaviour here.
To cut a long story short we moved in Jan 2022 and kept receiving bills every month, many phone calls later and three visits to the office we finally this month received a bill showing refunds but still showing we are due to pay 0.03.....
You can't make this stuff up

 

With all the new entrants lining up to come here and be rivals, wouldn't you think they would care? In my recent experience I also know they don't care a jot.

 

PLDT seem to be putting all of their eggs into the fastest internet available basket. That will work for some, but others will get totally p****d off with their service and seek alternatives.