Went to renew my expired (by 4 years) DL yesterday. The guy at the "information" desk puts in absolutely zero effort to be informational. He said it was "your problem" that I didn't understand his responses or know the procedures and he didn't want to repeat himself. "Medical", "copy","no need" were the only words he said to me, though he told my gf he explained very clearly everything I needed to do...but then got an attitude with her when she couldn't follow what he was saying.

So here is the procedure at the Dumaguete main LTO branch...at least for someone that has previously had a license here.

1. Don't go in to the LTO, proceed to the end of the road past the prison to the medical center. Pay P400. No drug test, no eye exam, no blood pressure and no pulse required. Have picture taken. Receive medical clearance.

2. Make photocopy or two of your old license next door to the medical exam. Should be less that P10.

3. Take paperwork to worthless information guy. Fill out application form. Ignore anything worthless information guy says or any number he staples to your documents, it means absolutely nothing, there is no number system in the LTO. Ask guard what to do if confused. Best to give application form to guard and not the information guy.

4. Wait.

5. Pay P100 processing fee.

6. Wait.

7. Window 4 for picture and biometrics.

8. Wait.

9. Take test on computer. 60 questions, 60 minutes to complete. (I took 10 minutes and received a 51 out of 60. Pretty basic stuff.) Computer malfunctioned 4 times during my test. If the camera malfunctions just refresh the browser, control+v at log in, resume test.

10. Wait.

11. Go to window 4 again. The guy will take your fingerprints again for verification.

12. Go to cashier and pay P810.

13. Go to window 4 and receive license.

14. GTFO of that sh*thole.

I might have got a few steps mixed up but the main point of the story is to not listen to a f'n thing "information guy" says.