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Vehicles & Servicing Hyundai roadside assistance

Discussie in 'Businesses - Services - Products' gestart door danbandanna, 22 okt 2021.

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  1. danbandanna

    danbandanna DI Forum Patron Highly Rated Poster Showcase Reviewer Veteran Marines

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    Tucson 6 months old has a possible alternator failure as battery is dead and after jumping off it does not recharge while driving. We live in Pamplona so we called Hyundai for help as it will be risky driving to Dumaguete with a dead Alt so they will come out and jump and follow us back to dealer.... cost is 2500 and they are an hour late with no contact so far .... just a heads up to all of you Hyundai owners...
     
    • Informative Informative x 3
    danbandanna, 22 okt 2021
    #1
  2. Notmyrealname

    Notmyrealname DI Forum Luminary Highly Rated Poster Showcase Reviewer

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    Is it not possible for them to come along with an alternator and replace it at your place if they find yours is faulty? Would they be using one man on a motorbike to make the visit to jump start and then follow you to Duma? If so, then I guess they might still want 2.500 for coming to replace the alternator but at least you might (emphasised) have your car back in use the same day. Hope it all goes well.
     
    Notmyrealname, 23 okt 2021
    #2
  3. SkipJack

    SkipJack DI Senior Member

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    Usually, diesel engines do not need electricity to run. Sometimes they need electricity to hold back the stop solenoid on the injection pump. Gasoline engines need electricity to work the ignition system. Either way best to charge the battery with a battery charger before you go. Sorry for the late response.
     
    • Agree Agree x 1
    • Informative Informative x 1
    SkipJack, 23 okt 2021
    #3
  4. God Bless Texas

    God Bless Texas DI Member

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    Soooo
    How did it work out?
    Did they finally show up with a real tow truck or a guy with a pickup and ropes to tie off?
     
    God Bless Texas, 23 okt 2021
    #4
  5. OP
    OP
    danbandanna

    danbandanna DI Forum Patron Highly Rated Poster Showcase Reviewer Veteran Marines

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    LOL, the Hyundai dealer truck showed and the guy attempted to use his repair battery to jump the car and found that it was dead :smile:..... he then took the battery out of his truck and finally jumped the car ... we then drove to Dumaguete where diagnostics showed that the Alt was fine and it was the battery all along... it just stopped taking a charge ... so all's well that ends well I guess...
     
    • Like Like x 2
    danbandanna, 23 okt 2021
    #5
  6. Ozzyguy

    Ozzyguy DI Forum Adept

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    Road side assistance through Hyundai and other manufactures is a free service.........guess its more fun in the Philippines.
     
    • I was wondering about that too! I was wondering about that too! x 1
    Ozzyguy, 23 okt 2021
    #6
  7. charlyB

    charlyB DI Forum Patron Highly Rated Poster

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    Did you still have to pay 2,500 ?
     
    charlyB, 24 okt 2021
    #7
  8. Rye83

    Rye83 with pastrami Admin Secured Account Highly Rated Poster SC Connoisseur Veteran Army

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    A lot of insurance plans have a free roadside assistance option as well.
     
    • Agree Agree x 1
    • Informative Informative x 1
    Rye83, 24 okt 2021
    #8
  9. OP
    OP
    danbandanna

    danbandanna DI Forum Patron Highly Rated Poster Showcase Reviewer Veteran Marines

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    Still have to check our insurance to see if they cover this, but crazy that a covered part on my 6 month old car rendered it not drivable and Hyundai still charged for roadside assistance...
     
    • Agree Agree x 1
    danbandanna, 24 okt 2021
    #9
  10. SkipJack

    SkipJack DI Senior Member

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    RUSI has free roadside assistance for their motorcycles. You would think that a dealer selling an expensive car would include free roadside assistance.
     
    • Agree Agree x 2
    SkipJack, 24 okt 2021
    #10
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