I went in yesterday (Thursday) morning. It was crowded, but the staff was efficient, and I was out of there in about a half hour. I did have to leave my passport with them for a week for processing - I don't like to do that, but with all the backlog, I can see where it's necessary. I like to go in with the form filled in, a picture and the photocopies from my passport (main page, last date of entry - the folks at Dreamland Travel next door know what's required). The only change I noticed from my last visit was that I now need a photocopy of both sides of my ACR card.