But you must remember machines are not perfect. You are asking people who do not fully understand and that the normal practice is to follow the proper procedure no matter how tiresome and my friend that starts with your bank. Getting angry, especially in the Philippines will not help at all and you are after all chasing about 200 bucks. Not a fortune. It will get fixed it you do it the right way.
It is very unlikely that they are intentionally doing it. It is almost certainly incompetence. Talk to a manager.
No worry. They E-mailed the form to me and I filled it out. They are coming to my house this evening to pick it up. The person doing the pick up is one of the bank's Attys. I think all the bad mouthing just got me a . I think I will be eating some crow.
All those years I am living in the Phils it happens to me more than once when using an ATM to get some cash it did not work. Have to admit Landbank was never involved, but some other well known PH banks were. But each and every time it occurred I just made a print screen of my own bank account when to the bank which ATM I did use, filled out a complain form and most of the time no longer than 5 days it took be4 the money was back. So normally it should not be a big deal, just annoying it happened in the PH so much more that I can remember in Europe. In fact there not even one single time