This was originally in "off topic" but it is way too important (and typical). The city of Dumaguete, in its ultimate wisdom, allowed the new company Metro to siphon off the revenue BEFORE the vaulted "Enhanced Customer Service" was ready (surprise!): The "modern" dot-matrix printers for receipts at DCWD were never re-programmed for the new MDW company, SO, only HAND WRITTEN receipts, creates long lines, DUH.... The company also shut out all the participating banks by NOT setting up payment at the eight "collecting banks" mentioned in the "how to pay your bill" before putting up the pretty new sign in front of the building, thus forcing ALL CUSTOMERS to go to Daro to pay the bill, creates long lines, DUH.... We went to three banks on the list, all said, "no longer here," and one bank officer mentioned that MDW had not even set up bank accounts in which to deposit the money. Nobody at the new company apparently had a To-Do List to accomplish before sending revenue to Manila. DUMAGUETE WINS AGAIN. The ONLY ONLY ONLY way around this is to be senior, at least MDW realizes that unless they let in the cranky senior ex-pats, all hell will break loose. Senior line is much faster than the other residents. When will Filipinos revolt against long lines at everything ??? At least we've figured out how to pay noreco without going out of the house.
It takes even longer to pay your bill now as they have introduced a septige fee which has to be paid separately, at another desk, from your water bill.
I asked the water company directly what this septage fee was all about.. I was told it was a fee imposed by the City Government for the use of City owned sewage systems. Dumaguete water district is the collecting agent for the city??????
Will that apply to those with a septic tank? My sis-in-law says there in now a fee to empty her septic tank, which was free in the past.
This I find ODD, when did houses with Septic tanks need or indeed use the City sewerage system? ( is there one?) Apparently yes, we now have to pay for something we don't use and on top of that now pay for the privilege of having to have our Tanks emptying WHEN for years, we have been paying towards a Free yearly empty on our Bills ( check them out my Friends) before this Disastrous new water Company situation
My understanding was that the freebie pumpout was only good every THREE years, not sure if it's changed since two years ago.
For my April water billing, they suddenly came up with an "Arrears " amount of 809 pesos. I told them I don't owe you this and they blamed it on a system error. In May it is still there and has climbed to 824 pesos. This is bogus. Anyone else experiencing this?
