AI is just another barrier

I was slightly overcharged by a major hotel booking company - such a small amount that most would not bother. However, I decided to contact them, partly because an employee could be cooking the books.

But I came up against their AI generated responses in the chat. Every time I told them I had been over-charged I received the same response - just showing the amount they said I was charged (my bank statement shows otherwise). It became totally pointless continuing. Basically, the AI was telling lies - a new method of dealing with situations - and how could I trump that?

 

You don't have the cards!

 

You might try contacting your bank to dispute the charge.

 

I agree but it is only about 40 pesos so "I'll take a rain check"!

I was actually informing Agoda in case they have a fraud issue (40 pesos x a few thousand payments is worth it to some) - but instead I commented on their useless AI responses on my review of the hotel.

 

Their AI isn't useless, it makes them thousands, 40p at a time.

Your call is important to us, please hold until it is no longer important to you

 

41,627 reviews, 1.3 stars out of five average.
https://www.trustpilot.com/review/www.agoda.com

Using them once, shame on them.
Using them again would be AI, Actual Ignorance.