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Impressed - Airline Customer service

Discussion in 'Off-Topic Forum' started by Rye83, Jan 16, 2013.

  1. Rye83

    Rye83 with pastrami Admin Secured Account Highly Rated Poster SC Connoisseur Veteran Army

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    Today I went to the airport to catch my flight. Went to terminal 2, whoops, wrong terminal. Gaurd tells me that I need to be at term 3. A guy from the airline says "no problem" follow me. I sign a sheet, he grabs my bags and takes me through a side security at terminal 2. Get through security no problem. Wait a couple minutes then they pull a bus around and drive me to the other side of the airport to terminal 3. Guy takes me to first class check in counter in front of long line. Finish paying luggage fees, guy cuts me in line through terminal fee (says I don't have to pay terminal fee). Cuts me in front of line of security checkpoint. Walks me to the gate. I gave him a hand shake with some gratuity hidden inside (300 pesos, I came out way ahead on that one) and off he went.

    You would think they were rushing me to the plane but I was almost 3 hours early for the flight. I think from now on I will just show up at the wrong terminal.
     
  2. OP
    OP
    Rye83

    Rye83 with pastrami Admin Secured Account Highly Rated Poster SC Connoisseur Veteran Army

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    And honestly, since I came back yesterday to Manila it seems that the city or at least the private companies have made a point to deal with tourists in a better manner. No bullshit attitude from the immigration officer when flying in (which I normally get because of the sheer number of in and out stamps to the Philippines and extensions in my passport) and customs just asked what was in my boxs and bags and took my word for it (if they had checked they surely would have had me pay duty on the 5 brand new golf drivers, 2 new wireless routers, and several other brand new commercial merchandises in my bags). Taxi drivers actually went on the meter without me telling them to. A bar even went so far as to take a beer back that wasn't cold and bring me one extra chilled.

    This is not the Manila I left 1 1/2 months ago. Perhaps this is one in a million chance that all the stars were lined up for me and I was in the right place at the right time.
     
  3. pfotoguy

    pfotoguy DI Forum Adept

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    Are you sure you didn't land in OZ? did you happen to see Toto?
     
  4. kiwiobob

    kiwiobob DI Member

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    Good to hear someone saying something positive for a change, well done for reporting it here.
     
  5. Knowdafish

    Knowdafish DI Forum Luminary

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    .....and then you woke up? Just kidding. Glad you had a great trip!
     
  6. GOwin

    GOwin DI Junior Member

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    That's good news. Care to share which airline was this?
     
  7. Knowdafish

    Knowdafish DI Forum Luminary

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    Sounds like Cebu Pacific.
     
  8. shadow

    shadow DI Forum Luminary

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    At NAIA the terminal fee is no longer being collected at the terminal, it is added to the cost of your flight ticket. New procedure that started late last year. Only those who bought their tickets many months ago and the terminal fee was not deducted have to pay terminal fee at the airport now.

    Larry
     
  9. Knowdafish

    Knowdafish DI Forum Luminary

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    It's about time! 1 less booth/gate/waste of time to go through.
     
  10. Survivor Adik

    Survivor Adik DI Member

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    This is Philippine Airlines/Airphil Express... they have been providing free transfers between Terminal 2 and 3 for passengers booked in flights on Airphil Express or Philippine Airlines that were affected by the changes due to Project Winter.
     
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