7,000 Jobs in Dumaguete??!!

Qualfon targets 7,000 agent seats in Dumaguete
By Judy Flores-Partlow • Sun, Feb 24, 2013


Qualfon, a leading business process outsourcing (BPO) and call center service provider, targets to increase its agent seats this year and provide at least 7,000 jobs in Dumaguete once its newest site will be fully built, an official said.

Scott Warner, Qualfon Dumaguete site director, disclosed Tuesday during the blessing and ceremonial unveiling of the marker at its second site at the Link Sy IT Park that Qualfon is the largest service provider in Dumaguete, with currently about 3,000 employees.

The second site, once fully completed, will bring up the agent population of Qualfon to 7,000 between its two sites and the company’s total work force in the Philippines to 10,000, said Warner.

Warner described Tuesday’s activity, to which President Benigno Simeon Aquino III was originally invited to grace as guest of honor and speaker, as an indication that “Qualfon is growing and becoming a major player in the (outsourcing) industry” in the Philippines.

President Aquino’s trip to Dumaguete was cancelled due to stormy weather brought about by Tropical Depression “Crising.”

Citing the Philippines as having lots of opportunities from an economic standpoint, Warner noted that operating off Dumaguete allows Qualfon to offer to clients high and quality customer service at lesser overhead costs.

The Qualfon site director further explained that operations at the provincial locations rather than in Metro Manila or Metro Cebu means the company can pass on savings to their customers.

“More than that, the work ethic here is outstanding,” Warner said.

According to him, some clients were “completely shocked” at the quality of English spoken by Qualfon agents in Dumaguete, which he described as “tremendous.”

He also lauded Qualfon’s employees for their work ethics, noting minimal absenteeism and attrition rates. (PNA)

http://dumaguetemetropost.com/index315.htm


I would be shocked by the quality of English spoken here too! O-|

 

I'm more shocked about this line...

 

It says they are looking to increase their workforce to 7,000, not add 7,000 new jobs. This means if they already have 5,000 they are only looking to add 2,000 more agents.

The quality of service to clients can be both ways. If its sales as often is a person can easily enough be trained through sales lines of speaking clearly. However the real issue is when its customer service complaints and such and this is where foreign agents excel. A company already has your money and people call and get frustrated with a foreign agent so quickly they hang up and just don't bother with what could have cost the company money.

Disgruntled customer: "I want a refund".
Foreign agent: "no understando sir, have a nice day *click*".

 

I have talked to many Call center operatives here in Bacolod & I could have a better conversation with the girl who works the cash till in any supermarket... There English is apalling & yet they claim to have an collage education, Says a lot about Collage education in this country....

 

Yes, the collage edicasion is terrable!

Ever heard of spell check?



Larry

 

I normally defend the Filipino when down but ​ on this occasion I have to agree, my nephew works at the mentioned company, he and a lot of his coworkers(I have met quite a few) are considered a cream element, now in the permanent situation and Yet can hardly, string more than a few good words of English together, let alone hold a conversation, with what he tells me, are sometimes irate clients.

I question the Human resources Department and indeed the supervisory levels here. I wonder what sort of English Language knowledge they have. NOT a lot, I would Hazard a guess at, if they consider the current agents, well educated in English IMHO

 

Well I have to agree that most here have very limited English skills, and I accept that. They learned English from teachers that did not learn English.

However, to me the irony of someon who can't even spiel "collage" puttin down the "collage" edicasion of others is hilarious!

Larry

 

My ex GF was studying Education at NORSU. I can't count how many times I had to correct grammar and word definitions to her when the "professor" and I use the word lightly insisted its spelled or means something completely different. I also always consider the difference in pronounciation and definition between American English, Aussie English, and European English as well. I resorted to getting her a pocket Meriam Webester's Dictionary and had the big collegiate edition as well. She had professors try and argue the dictionary is wrong.... seriously argue the #1 accepted English dictionary in the world is wrong and a filipino professor is right?

No wonder the English in this country is so incorrect.

Further note the Universities here need to stop using worthless books written by Filipino professors trying to make a quick peso when it comes to anything non Filipino. So many of these books are completely screwed up yet they want to use them.

 

A little digression here but I feel, it is worthy, of note, I had occasion to tackle my daughters school (WCES) on the marking down of her English, we all know that some words are spelt differently at times But i did take offense, when she was marked down for some spelling mistakes, when in fact, her spelling was correct (according to the Oxford English Dictionary, as CMQ said, No one here seems to take a blind bit of notice on this, Seems the Education System here, has an English Language, All of their own.

JP

 

In some parts of the world, a college education do not necessarily mean having adequate English language skills. You might expect these countries to be in some Zeus-forsaken country, but it includes France, Spain, China, and even Japan.

Not every country in the world is interested in adding this particular language in their curricula, especially if their native language(s) are technically developed and well adapted for science and math. Some cultures do not think of it as an essential life skill.