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Guavatel-Formally IT Quest-Is anybody using their service?

Discussion in 'Off-Topic Forum' started by Rodneyemr, Sep 16, 2011.

  1. shadow

    shadow DI Forum Luminary

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    Well for your information, I know of three people in the Valencia area who paid handsomely for service, service that was not forthcoming. One spent over P100,000 and NEVER DID get a connection ONCE. Of course, always the excuse that it was someone else's fault, and
    then no response at all. Great service, I would say. 100 foot towers are a pretty expensive tree from which to hang Christmas lights!

    When someone has a compliant about a company/service, well, stuff happens. When most who use a company/service complain, then it is time to take notice. As near as I can tell, based on your own love/hate relationship with this OUTfit, nothing has changed except the name since the first day they opened, under whatever name that was.

    Larry
     
  2. Manzanita

    Manzanita DI Forum Patron

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    I use IT Outlook with an 80ft antenna I had built myself. I'm still using the old Semao with a grid antenna and have quite good results. The transformation of IT Outlook to Guavatel will involve the incorporation of this new wireless transmitter known as an "Ubiquiti Nanobridge".

    View attachment 7214

    This system will utilize a frequency in the area of 5 gigahertz avoiding any interference from the very commonly used 2.4 g band.

    I'm very much looking forward to the switch.

    If you're just using the beam antenna and are not happy, I suggest getting a grid antenna before you give up.
    It makes an enormous difference.

    I'm very much looking forward to the new Nanobridge and Guavatel service. Should be next month.
     

    Attached Files:

  3. Manzanita

    Manzanita DI Forum Patron

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  4. Rhoody

    Rhoody DI Forum Luminary

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    well, if you followed along that topic you should know my experience with them. as a matter of fact it goes back to Puerto Galera where the original master-scammer of that company tried to "steal" money the same way he did here.
     
  5. Manzanita

    Manzanita DI Forum Patron

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    I hate to jump in on the gangbang, but the NanoBridge and 5gig wireless is cutting edge in wireless broadband.O--O
     
  6. dpt123

    dpt123 DI Junior Member

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    I am with them for my house near Zamboanguita. I have been in the Philippines for all of 3 months and in that time I have well and truly realised that NOTHING is easy here.

    So getting internet to me where there is no other coverage options, barely a road etc is a pretty decent effort I reckon.

    They have always been open and upfront, attempting to under promise and over deliver, and have delivered. Its not an easy thing, there are a lot of moving parts to their business eg their backbone provider, and a lot of random unknown occurances that they have to roll with such as interference with the wireless spectrum from all manner of things.

    The problem with people is often their expectations are not aligned with reality. I have nothing but praise for their efforts, communication and results.
     
  7. dpt123

    dpt123 DI Junior Member

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    I also have no knowledge of this company in the past of course.
     
  8. astroman

    astroman DI New Member

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    Yes I am using the service and i have been since it was ITQUEST. It is not only a new name but it is a new owner and staff. REGRETTABLY THERE ARE PEOPLE WHO ARE TRYING TO SCAM THE USERS OF THIS SERVICE by claiming to represent what they do not represent.

    If you will simply go to their office which is across from Lee Hypermart you can meet the staff, in particular a very pleasant lady name of Cherry and the top managers. This is a straight up no hassle organization which gives the best service on the Island.

    Astroman
     
  9. dpt123

    dpt123 DI Junior Member

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    Ill add to the conversation, that for a lot of people, there is no other choice. Where I am, its Guavatel, or 1 bar from Smart mobile, which wouldnt even load this page.
     
  10. Manzanita

    Manzanita DI Forum Patron

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    I got to look at the new NanoBridge transceiver today, looked like quite a sturdy and well built piece of gear. It has a built on signal indicator light so that the installing technician can focus it from up there on the pole.
    They told me it'll be installed Thursday so I'll do a speed test and post the results here.
    Kinda excited.
     
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