Happy Jacks review

First I'd like to say my posts are true experiences that I write so the owners can read and make improvements where needed.Last night we as a party of 4 arrived at 7:30 pm.We sat at a table ,waitress came with menus ,when she took our order she only took orders four 2 of us and left,I had to retrieve her from the bar so the rest of us could continue our order.,There was no service at all,every time we needed drinks I had to get up and go to the bar and interrupt the girls playing amongst themselves to get drinks.I finally spoke up and asked"why don't you wait on us".? Their reply was " sorry sir we were talking" ?The staff is completely rude and they speak amongst themselves in visaya and we're trying to push us out because it was the one girls birthday she wanted to go home,and the other waitress told her "turn the lights out maybe the customers will leave"my wife heard them saying that in visaya.This is absolutely the rudest staff I've ever encountered in the 9 years I've been in the Philippines,.I visited here a week ago,I was the only customer and had to wait 10 minutes for a beer?The staff needs serious boot camp training or maybe just the boot,!The owner is a great guy ,I've met him,the place is clean remarkable furniture ,cold beer ,all the prices are fair,.the food was excellent ,all of us liked the food,,I want to visit again because I like the place ,but just don't think I can stand the rude waitresses and bad service,maybe I can bring a cooler with my own beer and just pay a corkage fee,that way I won't need service,I wanted to join the pool tournament this Saturday ,but maybe not,my American friend I took there last night ,it was his first time there ,he said he won't go back because of the waitresses,.,it's a great place ,I recommend it ,.just don't expect smiles or service,.you only get that from the owner

 

Great Attitude to go there with

 

Hey, Thanks for the post. Expect the girls to get a good ear bashing.... It was one of the girls birthdays and i wasnt there, this is totally unacceptable... Ive had lots of good feedback from customers telling me i have great staff. So sorry you had to deal with this behavior.... I guess while the cats away !

 

The contact between myself and the place i an visiting is the girls that is waiting on me, so its very important that they friendly and make every effort to make my visit enjoyable .The one time the 4 of us went for lunch the girls were great. But if they ever did to me what the critic said happened to him i would not return.

 

It was after closing time but we do have a policy that if people are in we will stay open. They are young girls and wanted to celebrate a birthday. Party before professional is not how they should be thinking !

 

Just remember to keep telling yourself that it's more fun in the Philippines.

I have said this before in other threads, but I'm immune to bad service in the places I really like to go to. What's the better route? Stop eating or meeting with friends in one of the few places which I really like to go to? Or stop going there because I allow myself to get pissed off by a common issue? Sure, good service is part of a good experience. Sure, you may not be as wedded to a place as others are. Maybe there isn't enough there to hold your interest. But for me, I have been faced with this many times across Dumaguete and I have given in to making the most of what Dumaguete provides.

Another angle for me is that if all the place can offer is good service, then I'm not interested. I have been to resto's here where the owners have been anywhere from complete assholes to bat sh*t crazy and I enjoyed those places the most. Oh my, the stories I could tell. And none of those stories started with a smile and being called "sir."

Yet another angle is that many of these resto's are like family. Some of the waitresses in this town are friends I help out in many different ways (with no expectation of return or happy endings) because they are among the people I talk to the most. I don't get bad service in Happy Jack's and maybe one reason is because I know the waitresses.

A good approach here is to exchange names. Chat them up a bit to get to know them. When you asked them to come to your table, did you call them by name? Maybe find out what they were talking about. When you find there is a birthday, maybe even sing to them. The waitresses can either p*ss you off, or they can be a fun part of the experience of the resto-bar.

 

Last time I did that my wife would not speak to me for a week, maybe a good idea thou

 

how about the girls just wait on the customers with a smile,.and do there d*mn job! I'm so tired of lazy waitresses that don't deserve a job ,then some one comes along and makes excuses for them,sing for the girls?are you nuts ?.in America or England these girls would be fired in 5 minutes after they started their jobs,.im the one that comes out and wants to throw money around eating and drinking with friends ,.dont need the nasty attitude or words,that's why I left America,,what the girls don't understand is I'm a big tipper ,but they lose it from the start

 

The funny thing is the laziest ones are usually the one asking me if I know of another place they can work.