Discussion in 'Dining - Nightlife - Entertainment' started by Duma Dining/bar critic, Feb 10, 2016.
Hi, glad you enjoyed your meal. Thanks and hope to see you again
Disagree with the above.
Restos can vary, cooks can be absent, staff bitchy just not a good day.
I am not a miserable person in anyway, yet as posted our experience in this resto was not at all positive. We would not return.
Before the the crowd start a stampede this was our experience on a single given night. Perhaps if we tried again it would be different, how ever no chance of this.
Personally here and other Restos would be well advised to ban staff from using cell fines during working times.
Hey Bruce, such a shame you feel this way as we do the best we can with what we are working with. My staff are trained and have all worked in other very well known restos and resorts. Phones are of course banned but i cant watch them all day and we all know what young people are like these days. Philippines being text capital of Asia. If there is a problem i would prefer people to approach me directly, I can then deal with the exact waitress accordingly. Again im sorry you were not satisfied with Happy Jacks at the time of your visit
Without a doubt.
Ditto Jack, I was thinking that is one restaurant I wanted to try when I get there next month. So hope they are in a good mood. Maybe should cut out a photo of Wrye and make a mask! Then it too would be guapo.
Not an excuse really, short pay them 100 pesos and they will be screaming.
There are many commercial establishments that do not allow cell phones on the job. In Robinson Store, I knew an employee who lost her phone use for 24 hours because she accidentally took into the store while on duty. When she took a break off site... the guard inspector located the phone on her and the phone was confiscated for 24 hours. Robinsons provides locker for phones and other personal items for storage while on the job.
In Jolliebee I am told the workers can not even personally chat with there fellow employees while on duty. Ever notice how attentive and fast the service is at Jollibee. I certainly would not find an professionalism missing in most of the servers, even if they are young.
Then how many times have you walked into a commercial establish that cares a little less about their customer service and you have to wait or get the attention of someone on the phone. Most businesses could probably cut their labor cost substantially if they could get the employees to focus on customer service and less on their personal lives while on the job, because they would need less employees. The ones working would be focused and could actually be paid more per person and be more customer attentive. This is just another approach; efficiency versus to having many playful employees to entertain but not particularly provide customer service to the customers.
Why Not disco seems to have the right idea, the employees are very attentive, and service oriented. The employees are very efficient at their jobs. The ladies visiting from the boulevard provide the "eye candy" and "entertainment"... hmm they are efficient at their tasks also.
I have heard it said that a bad customer is one who will not complain and let you try to make it right....they just don't return and they tell others not to go. I imagine that there are people who are "bad" customers some days and good customers on others just as people who are the wait staff have bad days. I think the whole wait staff really wanting customers to leave so they can go party, that they were having a less than smart day.
I was in Garcia's one evening and it was slow, the employees were cleaning up the place and it was obvious but I had a bubble, about 1/4 of the restaurant, of space around my table where it was business as usual. I asked the owner how late they stay open and he said as long as they have customers, take your time. I didn't rush but I figured it was polite to leave as soon as we were finished so the two of us weren't holding 7 people who would rather be elsewhere at work.
The owner or one in control made the comment, we cannot watch staff all the time.
I thought this is the reason why an efficient manager is employed.
Yes I have considerable experience dealing with staff in this country!!
Myself and my partner run Happy Jacks. Unfortunately we can not be there all of the time for obvious reasons. We dont just sit around behind the bar all day, i wish we could. Like any business managers and owners can not micro manage 24/7 and things will happen. We do everything we can to listen to people and try to make Happy Jacks an enjoyable place to visit. I can safely say the majority of people have enjoyed our resto. Again i can only apologize to you and the problem has hopefully been sorted.