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Utilities & Mobile Fil Products?!

Discussion in 'Businesses - Services - Products' started by johncarson, Mar 31, 2016.

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  1. johncarson

    johncarson DI Member Veteran Army

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    Don’t know about the rest of the Dumaguete area, but Fil Products reception here in Dauin has recently gone down the tubes. BBC is hit and miss at best, mostly miss; CNN the past couple of days has been unwatchable (tough on a newsaholic such as myself), fights on the fight channel frequently freeze up, etc. It seems as though the problems began or at least accelerated last fall with the installation of the new cable boxes and promise of HD TV. That would be nice, but I’d be happy to give up the prospect of HD if we could watch the channels we have without interruption. I don’t think there’s any alternative to FP in our area, but if such were available, I wouldn’t hesitate to switch. I tried contacting FP but got no response.
     
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    johncarson, Mar 31, 2016
    #1
  2. DavyL200

    DavyL200 DI Forum Luminary ★ Global Mod ★ ★ Moderator ★ Highly Rated Poster Showcase Reviewer

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    It's not just you John,everyone is complaining including a lot of the resorts.
    Bbc so we were told is no longer available on filproducts in the Philippines,also the balls channel disappeared.
    We have had them out 4 times now over picture quality and freezing up,the guys did find a loose connection at one joint and it did improve a bit after this.
    The guys also said all they deal with is complaints most days as the boxes are sub standard Chinese crap!
     
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    DavyL200, Mar 31, 2016
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  3. Dave_Hounddriver

    Dave_Hounddriver DI Forum Luminary Highly Rated Poster

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    My friend who lives in that area had the same complaint and he just wrote on Facebook that he switched to Cygnal High Def and he LOVES it so that may be an option for you.
     
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    Dave_Hounddriver, Mar 31, 2016
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  4. alex

    alex DI Forum Patron Highly Rated Poster

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    Hi i am with Fil Products here in Bagacay we have BBC no problems, did you guy have a change of server system late last year? we have no change or no problems in 2 years
     
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    alex, Mar 31, 2016
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  5. DavyL200

    DavyL200 DI Forum Luminary ★ Global Mod ★ ★ Moderator ★ Highly Rated Poster Showcase Reviewer

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    Strange how you have bbc alex,I don't know of anyone else having it on filproducts! I just tried here and bbc is supposed to be ch 50 but all I get is Reuters screen! Are you digital there or still analogue?
     
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    Last edited: Mar 31, 2016
    DavyL200, Mar 31, 2016
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  6. alex

    alex DI Forum Patron Highly Rated Poster

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    Sorry guys i just looked i dont have it now i know it went off for a while but i thought it came back on but its channel new Asia in its place
     
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    alex, Mar 31, 2016
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  7. Dave & Imp

    Dave & Imp DI Forum Patron Highly Rated Poster Showcase Reviewer

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    When Filproduct changes from Analog to Digital, they provide you with a "box". The fee is 1000 P per box after the first box. The first one is "free" any additional TVs require a box at the fee of 1,000 P. They also increase you monthly fee. They give you not choice of staying with analog. This is not a deposit on the addtiional boxes but a one time fee.

    The problem I had, was that shortly after paying the fee, I moved back to Dumaguete into "analog" area, when I was returned my digital box, I was told that there was no refund. I was also told I owe like 35 P, for the extra time two day time. I had given them maps to my new place, meet with a guy there that knew my house and location and was promised service within a week.. Two weeks later when I went back to FilProducts they had no records, no maps I had left for them, only a record of my payment, made the same day as my meeting and maps were delivered. I was also told that later this year they would have digital in Dumaguete. I assumed i would be paying an additional fee for extra box again. I chose not to continue to be a Filproduct customer. If you are moving around it is probably easier to get satellite installed, and move if yourself next time than paying all the additional fees as you move around the Filproducts analog/digital zones, and put up with the total lack of coordination on their part.... Oh yes, I was told "sorry sir".
     
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    Dave & Imp, Mar 31, 2016
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  8. ChMacQueen

    ChMacQueen DI Forum Patron Highly Rated Poster Showcase Reviewer Veteran Army

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    I'm debating dumping Fil Products as well. I have gotten tired of problems on a number of channels which for me started with Star Movies many many months ago and just grows and grows to more channels. Cignal is apparently the only other choice I have but I have just been really trying to avoid installing a satellite dish with as much moving as I seem to do with my horrible luck on houses lasting.
     
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    ChMacQueen, Apr 1, 2016
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  9. mokum

    mokum DI Senior Member

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    Well, that's already something! You don't hear that often.
     
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    mokum, Apr 1, 2016
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  10. Liverpool fan

    Liverpool fan DI Senior Member Showcase Reviewer

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    Same problem with Fil Product here in Bacong, anyone knows and option to get balls channels ?
     
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    Liverpool fan, Apr 1, 2016
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