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Trades & Labor Dumaguete Entrego Hub down?

Discussion in 'Businesses - Services - Products' started by kelpguy, Oct 25, 2021.

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  1. Rye83

    Rye83 with pastrami Admin Secured Account Highly Rated Poster SC Connoisseur Veteran Army

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    I have a few packages going through them that just arrived at the local hub as well. Where are they located?
     
    Rye83, Oct 29, 2021
    #11
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    kelpguy

    kelpguy DI Senior Member

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    google shows them here;
    https://goo.gl/maps/yiusH8bMSuchoub57
     
    kelpguy, Oct 29, 2021
    #12
  3. danbandanna

    danbandanna DI Forum Patron Highly Rated Poster Showcase Reviewer Veteran Marines

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    Yes as you are going towards the mall there will be a right hand alley with a guard gate. you will have to park on the street and walk back to the warehouse as the guard will not let anyone drive back there anymore...
     
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    danbandanna, Oct 29, 2021
    #13
  4. Rye83

    Rye83 with pastrami Admin Secured Account Highly Rated Poster SC Connoisseur Veteran Army

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    May be a coincidence but about 15 minutes after submitting a complaint form about Entrego to Lazada I received a text from Entrego saying the item I complained about, that had been sitting at their local hub for 3+ days, will be out for delivery today.

    There was another item that arrived the same day at the local hub that wasn't marked for delivery. :meh: Another complaint form sent. The reviews Entrego gets online makes one wonder why Lazada hasn't dropped them from their courier list.
     
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    Rye83, Nov 2, 2021
    #14
  5. Dutchie

    Dutchie DI Senior Member Showcase Reviewer Veteran Army

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    First package (of the three) delivered yesterday. The second (also already at Dgte hub) not yet, so no, they're not trying to be smart and combining deliveries.
     
    Dutchie, Nov 2, 2021
    #15
  6. Rye83

    Rye83 with pastrami Admin Secured Account Highly Rated Poster SC Connoisseur Veteran Army

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    I can see why the Ayala clan didn't want to put their name on that business.
     
    Rye83, Nov 2, 2021
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    kelpguy

    kelpguy DI Senior Member

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    where did you find the lazada complaint form? i have 3 parcels stalled at the duma entrego hub; one has been there a week+, the other two, 3 days.
    tnx...
     
    kelpguy, Nov 5, 2021
    #17
  8. Rye83

    Rye83 with pastrami Admin Secured Account Highly Rated Poster SC Connoisseur Veteran Army

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    It seems it was a coincidence that they delivered it the same day I filed a complaint as I have submitted two additional complaints for one package (that was at their hub before the last package delivered was) since then and nothing is moving.

    Even if it doesn't speed them up any I think everyone should file a complaint against Entrego. Maybe they will actually do something if enough people complain. On my phone from the Lazada app I go to Account>To receive>Click on delivery status of order>Scroll to bottom click Need Help>Type "Courier complaint" to the bot. The reply it gives provides a link to the form.

    You need your order number, tracking number, and a screenshot of the delayed order. If doing this from a phone write the numbers down before going to the form as moving away from the app to collect this information will cause the form to reset when you return to it.

    Screenshot_20211105-171832.png
     
    Rye83, Nov 5, 2021
    #18
  9. SkipJack

    SkipJack DI Senior Member

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    Consider using Shopee. They are operating their own delivery network now.

    I have had a lot of positive experiences using Shopee. On three occasions I utilized their return for refund policy. Remember to not click the order received button until you have opened and tested the product. You get three days (which can be extended) before Shopee releases your money to the vendor.
     
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    SkipJack, Nov 5, 2021
    #19
  10. Rye83

    Rye83 with pastrami Admin Secured Account Highly Rated Poster SC Connoisseur Veteran Army

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    I have avoided their service as I was unable to set up a credit card with them. I remember there being the option but when I put in my card information it would never get approved. It's been awhile since I've tried, I'll give it another go.

    Edit: tried 3 cards and they still won't accept any of them. I refuse to do COD due to fraudulent scam orders that get sent to the house. Using cards I know that any COD that arrives is 100% a scam and not something I ordered.
     
    Last edited: Nov 5, 2021
    Rye83, Nov 5, 2021
    #20
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