Message is loud & clear, cancel your account @BPI and open a new account in any of the other banks which are more customer friendly than BPI. I have China Bank, I love the bank and their staff. They also issued a new chip based atm card, that did not need endless waiting to get it, and also no problems @all no matter which ATM I am using to get cash.
Finance & Legal Best Posts in Thread: B P I CARDS
Another thing I'll mention. For major banks most of they really don't like or really want us unless your have millions if not billions of peso's. Most of us there is no profit for them besides the little fee's because we just have monthly living money in there and maybe a little extra for a rainy day. I've seen these big banks treat us average people like dirt so many times. I doubt its no different here then in any western country as well.
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After I got my new card, already had a chip card, I had a similar problem with POS. The machines in the stores weren't quite ready. BPI lists every account on one card and I think it confused the machines. One machine accepted the card but replied PIN incorrect. Another replied invalid card. Reported it to the Bank, and I have not had a problem since. Will stay with BPI as they also allow me 20000P at one transaction with my US Atm that reimburses me for their charges.
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Now I wonder if the Outlets accepting card purchases are actual not helping here. The bank tell me that they should have had the Readers amended to take Chip cards (Costly exercise?)
We all blame the bank but if the outlets,; Shops etc are using now defunct Card readers how can we really blame the banks. (not really sure I fully believe this but) letters went out to Outlets about the change over date, which was (and for PNB did happen) April 1st. Many outlet Readers would no longer process "magnetic Strip cards"
So for me on this I think maybe it is the Outlet reader at much fault here and not just the bank.
Just a suggestion but has all members with BPI asked about this especially with thier ATM's
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