Best Posts in Thread: Dumaguete Water Department (DCWD) Going Private?

The new water company told me my arrears is actually money that they owe the old administration due to revenue sharing. IE the water bill I paid in February is to be shared with the old company. I fail to understand what it has to do with my account since I am not the one that owes the money. I'll bet less astute consumers are just paying it without question. This will be ongoing until August I was told. The Dumaguete mayor's office should investigate this practice of them putting arrears charges on consumers, when in fact it is a failing of their accounting practices and an obvious money grab.

 

Latest update to this;

MPIC unit bags Dumaguete water project | Philstar.com

 

My understanding was that the freebie pumpout was only good every THREE years, not sure if it's changed since two years ago.

 

Today my wife found out you CAN'T pay this on a Saturday, Mon to Friday ONLY

 

This was originally in "off topic" but it is way too important (and typical).
The city of Dumaguete, in its ultimate wisdom, allowed the new company Metro to siphon off the revenue BEFORE the vaulted "Enhanced Customer Service" was ready (surprise!):

The "modern" dot-matrix printers for receipts at DCWD were never re-programmed for the new MDW company, SO, only HAND WRITTEN receipts, creates long lines, DUH....

The company also shut out all the participating banks by NOT setting up payment at the eight "collecting banks" mentioned in the "how to pay your bill" before putting up the pretty new sign in front of the building, thus forcing ALL CUSTOMERS to go to Daro to pay the bill, creates long lines, DUH.... We went to three banks on the list, all said, "no longer here," and one bank officer mentioned that MDW had not even set up bank accounts in which to deposit the money.

Nobody at the new company apparently had a To-Do List to accomplish before sending revenue to Manila. DUMAGUETE WINS AGAIN. The ONLY ONLY ONLY way around this is to be senior, at least MDW realizes that unless they let in the cranky senior ex-pats, all hell will break loose. Senior line is much faster than the other residents. When will Filipinos revolt against long lines at everything ??? At least we've figured out how to pay noreco without going out of the house.