I have had guests arriving without their luggage, which has been loaded on a later flight. They are entitled to 2000p per 24hours for not getting their luggage. They have paid every time, after referring to the bill of rights. They try all things, but you just calmly tell them, No, we stick to the rules in the bill of rights. We flew into Manila once, with a connecting flight to Cebu. Baggages delayed. They wanted to give US$ 100 as compensation, and I just calmly declined and said it's 2000p per 24 hours period, per person (4 of us) and it start ticking now.
For a guest they sent his bag with Shabu Pathetic Cargo, and it arrived 6 days later (as Eden is 4 hour drive from the airport, it wasn't on top of their list to drive down there). Then I also calmly explained they can take the time they need, but it's 2000p per 24 hour period.
Lots of murmuring, but, they do pay.