Best Posts in Thread: ATM China Bank

I am posting this as a warning about a problem that I had with a China Bank ATM in front of Hypermart. I made a transaction for P10,000 on May 25, 2016, did everything correctly, you know enter PIN, transaction amount and so forth, waited and nothing. Finally it returned my ATM card but no cash and no receipt. No indication on the screen as to my transaction. The screen went back to the info, insert cart blah blah blah. So, i moved over to another machine and made a transaction. No problem. I then went on home after a couple of stops. Like I normally do, i went straight to my computer to check my bank account. to my surprise the China Bank extracted the cash from my savings account/ I immediately went to the local branch and filed a complaint. I tried to stay cool and i think i did ok under the circumstances but who knows how these pinoys feel about us at times. They told me it would be investigated and I would receive the money back into my account within 4 weeks. 4 WEEKS? I asked. Anyway i patiently waited until the 4 weeks passed and no deposit in my account. i went to the bank and asked what the problem was. The man there said that it had been turned over to another bank for investigation and give it another 2 weeks. I was really irate and said a few choice words but went back home and sulked like a little kid. i went back 2 weeks later and asked again and the guy said OK here i a number to call. a Manila number by all means. So i went and tried to call and no luck on the number. So i did a search and found the problem desk. We emailed back and forth for 2 days and finally i got the correct number to call. I called and had to redo the complaint over the phone but at least this time they gave me a reference number to give them if I had any more problems. After 2 more weeks finally I had my money returned. 2 months total. I was really at my wits end. i sent emails to anyone that I could get in touch with at both banks and told them how I felt. The only answers I could get is "Sorry Sir, we know how you feel" Bullcrap I know this is long winded but I needed to let everyone know this problem that I had. thanks for reading.