Since last year BDO have been sending me messages stating that they will soon be shutting down the digital banking app and i have to change to new (but not improved) online app. I have read the reviews of this app and they are not good but i thought i better download it before the other app is disabled. I downloaded it but when i try and log in i never receive the SMS with the verification OTP. I went on to the online banking website on my laptop and received an SMS with the OTP so i could log in, so they have my cell number and my phone line is working OK. I sent them a message online asking why i don't get the SMS for the new online app and the reply was, so we can better help you can you please give us your full name, email address and last 4 digits of your account number. Am i supposed to believe they can't already see those details. I think there must be college course here to learn the art of time wasting.
Banks have become masters of mitigating risk by making everything as uniform as possible, so uniform that it is increasingly complicated. Smaller cash with drawls with often more questions. Longer wait times for the simplest request. Purposeful broken lines of communication and increased non-replies via sites and emails. Limits are coming out in new fashion. Wired money services are lowering there maximum amounts that can be sent while creating longer wait times. Each Bank and transactional Service are unique at this ploy to hold a Persons cash value as long as possible. Sign of the times and it is not going to get better. Solution is to not put all your eggs in one basket and for peoples to understand that if all the cash you are entitled to is not in your hands, it is not yours! When I retired I near bottomed out 4 accounts the Wife and I had to the minimum amount to keep the accounts open from the West. It was anything but a walk in the Park to achieve doing so.
The timewasting never ends, i sent them the info they asked for and now they send me this, Please be guided on some of non-receipt of OTP trouble shooting guidelines: 1. Ensure the phone has high coverage or signal 2. Restart the phone to refresh mobile network 3. Make sure phone inbox message is not full 4. Check if any phone applications or settings that may filter OTP messages 5. Date and time settings of the phone are set to automatic 6. Try using other mobile phone. I sent them back a message to inform them my phone receives the sms with the OTP to log in to online banking or else i would not be able to see their messages or reply. I await the next reply from their IT genius
I have the new BDO app and had no issues opening it. Occasionally there's a glitch and a OTP text doesn't arrive, or takes longer than normal. I had one occasion with the old app when no messages arrived for a day, but next day was OK. Have you tried going into your branch and see if they can assist - you can 'live demo' the problem? They may well have a hotline number they can connect you to to fix the issue. Incidentally, after some issues with the new app, I find it much better than the old one. I was on the verge of changing banks initially, but now use it for water, electricity, school fees, internet, mobile phone loads and GCash payments. All can be saved as favourites, which makes the process far easier. No more than two minutes per transaction. Good luck.
Latest nonsense from BDO, after 2 weeks of messages with try this try that, they sent me a message saying that i am not receiving the texts with the OTP as the phone number registered to me in the online app is different than the one i use for online banking. If i want to change it i have to call their hotline as the call has to be recorded. I called the hotline and amazingly got through after only the fourth attempt. I spoke to a very nice girl who explained that the number that was migrated to the app was my old number and the only way to change to my new number was if i gave her permission to delete my online account and re instate as a new account, this means all my details and enrolled accounts disappear and i have to re enter them and validate them at a ATM, sounds troublesome so i declined her permission. I went on to explain that the number was changed over 2 years ago before the new app was even invented so how could it be migrated, no answer, i then asked if there was no easier way to change the number, you know the answer to that. So at the end of the day a mistake made by them means i cannot have the new app without a lot of hassle for me, so i will forever be appless. It's more fun in the Philippines, the land of no consequences
