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cell fone promotional messages

Discussion in '☋ General Chat ☋' started by kelpguy, Aug 18, 2011.

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  1. kelpguy

    kelpguy DI Senior Member

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    does anyone know how to turn off smart promotional text msgs? i've tried replying to them with a few codes i've been told to try and just got more promotions and i also called a not working customer service number on the smart website (arrrgggghhhhh>...
    norm : ))~
     
  2. firefly

    firefly DI Senior Member

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    You may try this: (for SMART)
    1. On your Smart cellphone, call *888 (asterisk 888). It is free of charge.

    2. Press 0 (zero) to talk to a Customer Service Representative. Be patient because this will take 2-3 minutes.

    3. When a CSR answers your call, make a request that the text alerts be stopped from being sent to your cellphone because you are annoyed or simply, you don't like it. (The freedom of choice is a basic right.)

    4. CSR will ask your cellphone number, your location, as well as the numbers sending you the text alerts and how frequent the text alerts are sent in a day. Just simply reply with the details and the frequency as "many".

    5. Afterwhich, the CSR will request to put you on hold for 2-3 minutes while making a report.

    6. Then the CSR will give you a "report number". Take note of that number, which is composed of 9 digits. It will serve as your reference number when making a follow-up request just in case the text alerts will still be sent to your cellphone.

    After about 8-10 hours, you will receive from 'CustCare' a text message as follows: "Your request for SMART SMS broadcast exclusion has already been processed. Thank you". The day after, you will observe that text alerts are sent no more to your cellphone.

    Found this on:How to stop Smart text alerts | COOLBUSTER.net
     
  3. simple mind

    simple mind DI Forum Patron

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    Talk about f....ing paying customers and annoying the s...t out them...
     
  4. Rhoody

    Rhoody DI Forum Luminary

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    first step to reduce it : never buy e-load !!!
     
  5. OnMyWay

    OnMyWay DI Senior Member

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    That's business as normal!

    I won't even go into the stories....
     
  6. OP
    OP
    kelpguy

    kelpguy DI Senior Member

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    firefly....
    just off hand, i'd say you have the t-shirt. thanks for the detailed procedure, i gave it a shot and after my successful navigation of the smart menu, i was put on 18.35 minutes of torturous ''on hold'' music before a smart rep who i couldn't understand answered answered my call. after introductions, the call was dropped, so not wanting to subject myself to another round of music, my personal guide and best friend took me to the smart office on san juan st, where after explaining my situation, a nice young man took my fone and replied to some of the promotional messages on my fone with various codes in the subject line until he scored.

    what's the code? he replied to a promotional text message with STOP ALL in the subject line and i immediately got the following text;

    U will no longer receive free alerts on Smart promos n services effective after 48 hours. Shud u wish 2 get alerts again txt ALERTS ON to 211.

    simply amazing (if it works : )
    norm : ))~
     
  7. pfotoguy

    pfotoguy DI Forum Adept

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    I just delete them as they come in.
     
  8. OP
    OP
    kelpguy

    kelpguy DI Senior Member

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    i delete them too, that's the easy part. i can delete a hundred of them on my computer with a couple of clicks but what bugs me is checking an incoming text to see if i'm sposed to meet my lawyer at noon to sign some documents only to find a smartbro offer to get some free trivia : /

    norm : ))~
    who hasn't had a promotional message in 23 hours and 16 minutes...
     
  9. SidfromSydney

    SidfromSydney DI Member

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    What ever you do, don't open the unwanted promo messages. Delete them without opening them.

    I find that works and I do not get any promos. If I open the message then delete it, its like I have just signed up for there rubbish promos service.
     
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