Utilities & Mobile Converge Outage

Since 17th March we have been offline. Contacted Converge automated system by phone given them out Account Number and telling them LOS on router which means signal not reaching us. Then I get an email asking for all the information which should be on their system. Then they say my router serial number is not on their system, so I send them a photo of the serial number. Then I get an email telling me there is an outage in our area and that I would get updated by SMS, you would think that I should have been told this at the beginning , rather than wasting my time. So far no updates and no explanation of what the outage is. Poor customer service. Is anybody else experiencing the same issue.

 

I'm not sure where I heard this recording. It might have been Revenue Canada.

"YOUR CALL IS IMPORTANT TO US PLEASE STAY ON THE LINE UNTIL YOUR CALL IS NO LONGER IMPORTANT TO YOU."

 

Thanks for this as I have been waiting for sufficient local feedback on Converge before moving over from PLDT. Now I know not to move from the frying pan to the fire.

A perfect opportunity to do something in this country that betters what already exists - but it seems new businesses just sink down to the very low-level of services already existing within the country. Disappointing.

Hope your issue is resolved soon.