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Trades & Labor Dumaguete Entrego Hub down?

Discussion in 'Businesses - Services - Products' started by kelpguy, Oct 25, 2021.

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  1. danbandanna

    danbandanna DI Forum Patron Highly Rated Poster Showcase Reviewer Veteran Marines

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    been using COD in Shopee for 5 years without any scam orders.... everything I order and I get 2 or more deliveries a week (building a house) are all COD.
     
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    danbandanna, Nov 5, 2021
    #21
  2. SkipJack

    SkipJack DI Senior Member

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    Funny, having credit card issues with Lazada is why I started using Shopee a year ago. Lazada did not work with my BDO card which has a two factor confirmation process. Lazada and BDO did not work together. Sometime since then Lazada and BDO worked things out so the two factor process works these days.
     
    SkipJack, Nov 5, 2021
    #22
  3. Rye83

    Rye83 with pastrami Admin Secured Account Highly Rated Poster SC Connoisseur Veteran Army

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    I have received COD scam orders. My name and address has somehow made it on a scammer list somewhere. I only pay with cards now. I will not allow anyone in my house to order COD, they can ask me to pay with my card or go to 711 and pay in advance if they want to pay with cash. Any delivery that comes to my house as COD immediately gets refused and sent back to the sender. I get my card's cash back/points (a 1 to 5% discount paid by the seller and cash buyers), additional consumer protections, and I don't have to constantly run to the ATM by using my cards. Every little bit counts. I've earned enough points with AMEX for 2 round trip flights to the US.

    From what I'm seeing online Shopee does not accept foreign cards, which is the only type I have.
     
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    Rye83, Nov 5, 2021
    #23
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    kelpguy

    kelpguy DI Senior Member

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    thanks rye...
    i'm a klutz on a touch screen but i found my way into ''live chat'' on a pc; they don't make it easy! it took repeatedly entering ''live chat'' in the cleo chat. hours 6am to noon for live chat iirc.

    my message to live chat;
    ----- courier complaint -----
    according to tracking;
    order #43xxxxxxxxxxx51 has been at the entrego depot since 29 october
    order #43xxxxxxxxxxx52 has been at the entrego depot since 2 november
    order #43xxxxxxxxxxx53 has been at the entrego depot since 2 november

    this has happened to me before (recently), one package was at the local entrego depot 14 days and the other 23 days before delivery.
    and, by the comments on a local chat group, i'm not the only person having problems with the dumaguete entrego depot.

    ninja is very reliable. J&T is excellent and one or two days faster than ninja. entrego sucks!!!

    --------------------------
    lazada live chat response;
    Upon checking to our system, your items are already beyond to our Promised delivery date. I already followed up your order and already raised your report against the courier. We're very sorry about this inconvenience, we'll make sure that this courier will be penalized po. :smile:
     
    kelpguy, Nov 6, 2021
    #24
  5. Rye83

    Rye83 with pastrami Admin Secured Account Highly Rated Poster SC Connoisseur Veteran Army

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    Entrego finally delivered my 2nd package. Not sure if they two complaints made any difference or not. I have a third with them but it still hasn't hit the local hub.
    Judging from their online reviews it is a nation wide problem.

    Ninja is the fastest for me closely followed by J&T and then just ok service by LBC (though they have the friendliest delivery guys by far).
     
    Rye83, Nov 6, 2021
    #25
  6. Rye83

    Rye83 with pastrami Admin Secured Account Highly Rated Poster SC Connoisseur Veteran Army

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    My last package with Entrego was late by over 2 weeks. I filed another complaint against Entrego and Lazada sent me an email yesterday saying the order was lost in transit (even though it has been sitting with Entrego local hub for nearly 2 weeks) and a refund was issued. This morning Entrego sent a message saying they would deliver and then followed through this afternoon.

    Curious how this will play out as I'm sure Entrego will not want to get stuck with the P2k bill for something they (eventually) delivered. I made sure to open the items (two containers of creatine monohydrate) as soon as they were delivered so that they would be considered used and would not be accepted by the seller in that condition if a return was demanded. More than happy to pay the seller/Lazada for the product but will have zero interest in cooperating with Entrego on any dispute. Guess we'll see how it plays out...maybe I just got a free 4 month supply of creatine, hopefully, at Entrego's expense. :rolleyes: (I suspect the refund will be cancelled and I will end up paying for it, which is perfectly fine. I order these things well in advance because I know this sh*t courier may get tasked with delivery, a service they are obviously not equipped to handle.)
     
    Rye83, Nov 16, 2021
    #26
  7. COCO_NUT

    COCO_NUT DI New Member

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    Same here,
    Last time I went to the Entrego hub. The guard would not let me in. I waited for over an hour and finally just walked past the guard. The hub was a mess, boxes all over the place. No organization. I gave my package info to one of the workers. He looker for about an hour. Than there were two, than three. They found it after 2 hours. Entrego is the worst delivery service in Dumaguete. Got this from Lazada but still no help.

    Good day!

    Thank you for reaching out to us.

    This email is pertaining to your order status inquiry with the following order details below:

    Order Number: 435658741487147
    Item Name: Tillamook Country Smoker All Natural, Real Hardwood Smoked Old Fashioned Beef Jerky, 10 oz Bag

    Resolution: Please be informed that we will schedule the re delivery of your item.
    We sincerely apologize for the inconvenience that has caused you, and thank you for your patience. Rest assured that we scare working closely with our team in order to provide the best service to you. We highly appreciate your patience and understanding on this matter.

    Should you have other concerns, you can get answers to frequently asked questions in our Help Center. Visit https://lazada.com.ph/helpcenter. Or, fill in this form for quicker assistance: https://bit.ly/3pZJKAF Our team will get in touch with you within 4 hours.


    Best regards,
    Lazada PH

    Here is one from Entrego

    Hi Paul, Upon checking your package still out for delivery. Please keep your line open, the delivery personnel assigned will contact you upon the delivery. You may also check the status of your package via this link: https://track.entrego.org/search. Thank you.

    Still no package. It has been at the hub since 8 November.

    To all good luck
     
    COCO_NUT, Nov 20, 2021
    #27
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