Best Posts in Thread: Globe issues?

I have been having problems for about a month with Globe. I first got a notice saying “there were technical problems (not billing problem, as my GF kept asking did you pay the bill, yes I am 300 P ahead of them) with my computer” and to call them. I did call them, which is like yelling down a dry well hole, looking for the satisfaction of some moisture on your lips. They said they would text me back in two hours, never heard from them again but the internet seems to work better. Slowing the internet got slower, until it was essentially not working. I decide to have my computer tech; look at my computer… could be viruses. She came and said no viruses. She had tested my computer, and said no problems, it is the internet. So I decided to call Globe again, but this time I had my computer tech here, to handle my part of the call.She gets on the phone, probably knowing more than the Globe phone jockey, and he finally decided to send someone out, giving me the instructions that they would call me in 4 hours or MORE…. I think the means forever. No call again. Well after no calls or texts, two guys show up about 9 AM the next morning. The conversation started with, you never keep a promise I received no call or text. I suggested they go outside and wait for 4 hours or MORE until I decided to call them back in the house, but they did not like that suggestion, but understood my complaint. We proceeded with interaction from that point. I was gentle respectful but also firm and not particularly likable, .They ran a speed test on their computer….0.45. I had them write it down, and sign that I had only .45 which is below their 60% acceptable standard, so they can say “not our problem”. After two hours they could not solve the problem but said they would return. I left, so my pinoy GF could handle the problem. Later that afternoon they returned, with two others for backup, who kept the chairs seats warm and convinced my pinoy GF it was my computer’s fault. Of course pinoy to pinoy to foreigner, it is always the foreigner’s problem. Ok, I get my tech back on line and she is going to come, but reiterates it is not a computer problem….. But behold the system is working now prior to her coming and touching my system, and nothing was ever done to my computer. So where was the source of the problem? The two original Globe technicians told my GF they did not get upset with my behavior on the first visit because they have experienced much worst… so I guess they have experienced some of the other guys on the forum.

Moral of the story: Be prepared to have them tell you it is your problem not theirs. They have a cheat sheet of excuses why they are never wrong while on the phone. Have your arguments ready that it is their problem. Document in writing and pictures all that happens while they are at your house so you can go for refund. However if you time is worth more than 12 P an hour it may not be worth sitting and waiting for the refund at Globe.

Strategy: SKY just wired the area. I will probably buy their services and run parallel systems to see which is best. I had Sky about 5 years ago at my first place and it worked fine. Globe seems to be just one continuous problem. Anyone with SKY experience I would appreciate information. I will post the results on the forum. Of course this will only be for my neighborhood.

I had an Australian friend couple move to Thailand, and first comment is the internet works here. The wife was doing online internet phone sales and their internet bill here was over 6,000 P a month, as they were buying the best they could get, it was still not as good a what they got in Thailand.

Suggestion to Duterte: start killing the internet provider scumbags and leave the druggies alone. The improved economics of the country due to a workable internet system will generate enough money to build rehab centers for those millions of druggies you do not know what to do with.

 

Even my internet has gone way slow. I want to go down and complain to globe and yell at them a bit (makes me feel better) but I hate waiting an hour or two with their extremely slow service. Calling them irritates me more because they just sound so dumb.

 

Didn't pay 1st, they upped the speed today and are putting the charge on the bill when I get it.

 

Well they are at it again, whatever it is they do lol.........Globe has been sh*t for the last couple days (more than usual)...
will do nothing, and betting it will pick up in a few days....

 

OK, update as promised.

I have the Globe 5mb postpaid plan just installed in Valencia, 100 meters North of the school. Speedtest to Manila 51ms ping, 5.3mb down, 2.3mb up. Speedtest to Los Angeles California, 185ms ping, 4.2mb down, 3.9mb up. Tests were run back to back at 4:15pm (a few minutes ago). Overall I am pretty pleased, and a bit surprised to be honest.