Utilities & Mobile Best Posts in Thread: How much would you be willing to pay for a stress-free and decent Internet Connection?

Even more ridiculous is doing the speed test to your own ISP's server. Not exactly real world. Consistent reliability, not speed, is the issue for me. That and these ridiculous data caps. They won't get to the 21st century in our lifetimes.

 

I also have the "up to" 5Mbps with landline plan from Globe for 1599. But I'm on the old plan with a 10Gb per day data limit. If you sign up new or change plans you are subject to their new data caps. For the 5mbps it's 20Gb per month. Quite a difference. I was going to upgrade to the 15mbps but didn't want to hassle with monthly data caps. My post paid mobile data plan from them is 3Gb per month cap. If you exceed it's basically useless. But I can live with it on a phone.

 

Totally Agree, Over the last 5 or 6 days I have PLDT on the phone almost daily about this new set up and most of the problem can be sorted out on the Phone and the monitor. Once they know what the modem is doing they get you to put up the account set up and Status page on Screen and I tell them what is happening and 9 times out of 10 the problem is solved. The only time I had a technician? call, was to adjust the Antenna

JP

 

We have Globe in Eden and PLDT in Valencia.
Globe completely suck. There is no other option in Santander, or I would change immediately.
1. Customer support is completely clueless. Calling them will never solve your problem. They have a set of standard questions that you have already checked before you call anyway (is power connected, what lights are on your modem....., "For a while sir"....."We will send a technician within 24 hours"
2. So far they have never showed up within 24 hours. Two weeks ago we were down for 5 days until they had fixed it.

PLDT works much better. I would even say I'm satisfied with them. Have not had to call their tech support as often then, so I have no opinion about them. Only problem was during installation. It took longer before they showed up. Once connected I didn't get the static IP I was promised. I would have to upgrade to a business service to get static, which would cost more than double for the same speed. DynDNS helped me out there to get the VPN tunnel to Eden running.

Best service ever I used was Bayan Tel for the office on the boulevard. Only talked to them a few times over the years we used them. Very knowledgable. Got a personal local Dumaguete contact to call, Joelimar. He always answered promptly and understood the problem (the very few times we had any). Speed was persistent 4 down 1 up. It was expensive for the speed, but very much worth it (4000p / month).
I would switch both PLDT and for sure Globe with Bayan any day of the week if I had the option. But, they are only available in the city.

 

Globe, 3MBPS with Landline Phone free Globe to Globe - 1499 - On average 2.4-2.8 MBPS - Works for me, and I have 3 pcs streaming stuff constantly, and downloading, however I did get into a promo package hence the lower price and extras (free handset, installation and Speed) - plus its relatively new in this area and 90% of the neighbors dont have it..but in over a year to date, its only gone out once, which lasted only the day. Thats actually surprisingly better than internet I had in the States.. My bill has been the same for the last 13 months.

(Watch now that I post this itll go up next month)