Just an excuse. The NTC can still force a provider to close a contract they are unable to fulfill w/o charging the customer. Further the 14 million to monitor the internet providers is crap. The internet providers already have the equipment and already monitor such things. I know for a fact Globe, PLDT, and Skycable all have equipment to monitor a users speed and any 3rd rate network admin could use that to check actual speeds. All it takes is NTC demanding in cases that isp's hand over all records for the past 3-6 months on the accounts in question. If the provider fails to provide it hold them automatically guilty.