I think BDO is also a very professional bank.
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Notmyrealname DI Forum Luminary Highly Rated Poster Showcase Reviewer
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It happened to me already a couple of times when using an atm and no cash was given while my account was debited.
The most simple way to solve the problem go back to the bank and show them a print screen of my bank account (only necessary when not your own bank of course) and the transaction slip of the atm, if any has been given. Next step is to log a complaint by completing a designated document to be provided by the bank.
So far always within 5 banking days the refund has been executed.
Though rather annoying, never had any problems like described as aforementioned.- Like x 3
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- Agree x 2