Food & Grocery Best Posts in Thread: Lee Plaza

And maybe here is why:

Good day!

We would like to extend to you our sincere apologies for the inconvenience you experienced in our store. Words are not enough to express how sorry we are for the frustration and inconvenience that we caused. It took some time for us to investigate about what happened and talk to the concerned persons about the incident, thus, we thank you for your patience. Rest assured that we took all corrective steps necessary.

We are deeply sorry for the misunderstanding, we realize that our front lines misunderstood some of the company's procedures. We do allow the use of reusable bags or eco bags, kindly inform our Customer Relations Officer before you start shopping so they could assist you.

Nevertheless, we thank you for bringing this matter to our attention. Our company is consistently working to deliver professional service and improve service levels, thus, your feedback is greatly valued. We will continue to be committed in providing you and all of our customers, with the highest standards of service in the industry because you truly deserve better from us. Nothing is more important than regaining your trust and us here hope you will give us the opportunity to welcome you again and provide you the positive shopping experience you have come to expect from us.

Sincerely yours,

Catherine C. Navarro

 

It is important to keep you blood pressure down here, and the one of the best ways is to realize that the guards are not paid to think as we think. I am pretty sure they are not even paid to think, but only to follow the rules that they have been told to enforce.

Obviously they never grow up to become LTO officers and enforce traffic rules in the Dumaguete. We could really use some LTO officers that spent their time enforcing rules instead smiling and waving to their neighbors and cousins driving by.

I was going to into Robinson downtown. The guard was standing with his back facing out the entrance, as they was someone moping the entrance. So I could not go in the "entrance door", so I use my brain and started to walk into the exit... big mistake. I was told I could not go in to the area that way. When I asked how I was suppose to go in, I got the traditional Filipino blank stare. So I called over the supervisor and the two guards. I ask "Why do people go into the store?" No response, so I told them I went into the store to buy things and give the store money, that paid their wages. The money that the store needed so it could stay open and pay wages. I explained if no one was let in, then the store would eventually close and they would have no jobs... I walked away with the warm feeling that I had just spoken to three statues of rules that had not idea what I was trying to explain to them, but did I got the smiles, and the "yes sirs, thank you" speech they practice each day as they polish their shoes while getting ready for work.

Preserve you health and be thankful you were taught to think, care about others, and the environment... some people never get that opportunity.

 

We bought four straw bags at the public market and have used them at Robinsons and Lee Hypermart. Accepting that the "shoplifting" is a legitimate concern, we leave the bags at the package counter, then when we get near the head of the checkout line, one of us goes over and gets the straw bags from the package counter and comes back to the checkout line and loads up. Haven't had a problem, but then haven't tried Lee Super Plaza yet.

 

That is the way it should be but, It may, as many things been brought about by Circumstances, More than normal shoplifting for example, we know how things change here overnight. These Guards don't make up the Rules, they just face the customer with today's rules and I Guess the OP got caught up in this one. It was not Long ago 1 or 2 years? where the City tried to Stop all Plastic Bags now we are back to this one you must use Plastic like everyone else, As ever, we are where we are and if that is the order of the day then so beit, many will not like it but..............................

 

yeah, it's hard to make everyone happy. back when the ban on plastic bags, as jack mentioned, and the counter girls had to make bags from newspaper, my neighbor was pissed because he didn't have plastic shopping bags for his trash.

 

we haven't shopped at the LP grocery for awhile cuz it's too claustrophobic for me but we have no problems using our own bags at LP and Robinsons. hell... where i came from, you used your own bag or you had to buy a store bag, made sense to me...

 

I can follow your opinion, more over you made a point. In most European countries customers bring their own bag to put in their shopping. In the event you don't have a bag you can still buy a plastic bag. Same I recently noticed in Hong Kong where I did some shopping (not supermarkets) that the shop charge you a couple of HK$ when you don't want to leave the shop with the item you bought unwrapped.
My five cents thinking, it will be a looooong way before it will be accepted by the people in this country to change their habit with respect to this issue.
Shops will not take the initiative afraid to loose customers. A new city order also will not work I am afraid.

 

Anyone who cares enough about the environment to use reusable shopping bags, and not plastic bags, should avoid trying to shop at Lee Plaza Supermarket. I was turned away by the security guards at both entries yesterday. One told me I had to use plastic bags, like everyone else. Naturally, I took my custom elsewhere, and will not return until this ridiculous policy is reversed.