Utilities & Mobile PLDT woes

Our fiber internet connection at home has been down for almost 3 weeks straight now, and despite multiple visits (and multi-hour waits) to the PLDT shop/office at Robinson, so far all we get is excuses and promises, but no action.
PLDT is looking more and more like a company that fired most of their technicians and are now unable to keep their sh*t together.
Also, one department / central computer has sent an sms a couple days ago that the problem has been solved, but the other department / central computer that maintains the MyPLDT website still shows that we're scheduled for a visit by a technician.
Apparently they're not at all bothered when informing customers at their website that "outages are normally resolved within 24 hours".
This is the third time this year that we suffer an extended connection problem like the current one.
Not happy obviously, and if I liked Musk any better than I actually do I would be tempted to get Starlink.

Oh and just in case you might wonder, our Dito back-up helps to keep us somewhat sane while we wait, but 3 weeks without proper internet speed, and without Netflix and regular TV isn't my definition of fun.