WoW Sports Bar

I popped in here last week. I went downstairs. There was a bar, nobody behind it and one table with people sitting at it. I believe the people at the table were the staff. Nobody bothered to get up, so I just turned around and walked back out.

This isn't an uncommon experience in the Philippines, but I have no patience with this as a first impression.

 

This post is referring to life in the general here not to any experience at WOW.
One of the first thing I learned in the Philipines is to never disturb the cashiers, waitress or other people who are paid to serve you by some well meaning business owner, if they are texting, laughing at each other jokes, talking about what time they woke up or some other immensely important topic, because the level of service can go from bad to worst.
As a past business owner it would p*ss me off to find one of my good clients telling me how poorly they were served by one of my recently departed employees. Many time the owners are not aware of the level of service provided. Although I agree to vote with my legs and walk out like the Dude, I also try to make the owner aware in a friendly manner of the level of service their customers are receiving. I usually mention that the foreigners are use to a different level of service than the Filipinos. If they wants to have foreigner customers then they might want to adjust their level of service.
Yesterday I took two Filipinas into a little resto-bar. They noted they were the only two Filipinos, other than employee in the place. (there were over a dozen expats there. Obviously that place has figured out what it takes to keep foreigners happy. Interesting it was my third visit, and I returned the second time to tell the manage that though that his security guard was partying and some fish for my cats was missing off my MC on my previous visit (note: don't f*ck with my cat's food), with that being my only stop on the way home. I bumped into the manager on my way out this time and he thanked me for coming back.
There is a sign on the wall it says: "If you like your experience here tell it on trip adviser, is you don't like something here then tell the manager". To me that means the management cares. I wish I could say I have seen this sign more often around town.

 

I'm not sure what time it was. It was getting late though. I probably would have had a better experience if it would have been during lunch or evening.

I should have gone to the bar or asked but I get tired of having to decipher who is actually working.

This is asking too much, but the staff should be proactively selling.

 

Speaking of the frustrations of owning and managing the staff here in the Fills, there were a few things I had the girls go when they worked for me at my pizza place last year..
Cell phones were left in the back room, NO TXTING IN FRONT OF CUSTOMERS. I told them if I ever saw them txtn in view of customers they would be enjoying their last day.
Speak english at all times, bad english is better than no english. Talking in front of customers in their native language made many 4ners feel the girls were talking behind their back (while right in front of them)
Always repeat the order at least once.. Better to explain it twice to a server than to have to send it back when it comes. I never minded telling my order twice if it made the difference in getting it right.

The most important thing an owner can do is to BE THERE AS MUCH AS POSSIBLE.

 

100% Gord , if the boss is not there , they would prefer the front door to be locked , and criticism , well thin skin takes on a new meaning in PI