The 15 hour internet outage (return next morning) on PLDT Fibre was indeed due to a burned pole in Camanjac. FilProducts either has it's own fibre on the same pole, or uses PLDT's, which i believe is the case. The chuckle (or tears, however it affects you), is that when we called PLDT FIBRE customer service in manila (171), they said "NO OUTAGE in Dumaguete," but when we went to PLDT in Robinsons later on an unrelated problem, a sign in the window said "Outage due to burned pole." Right hand / left hand.... Typical. Also no password problem. Just rebooted modem/ router and all devices...