Best Posts in Thread: Different airport, different rules

Airport security just adds more fun to the adventure.
Airlines are my pet peeve this year!!!
My wife and I booked a trip to Toronto using Agoda. The trip was Cebu to Narita to Toronto.
Before booking the trip we checked the Japanese Embassy website and there was no visa issue.
Japan requires a "visa or ongoing ticket".
Cebu Pacific denied us boarding because there computer said we lacked documentation.
So here it goes:
CP: you can not board our flight your wife needs a Japanese visa
Me: Japan requires a visa or ongoing ticket, here are our ongoing tickets
CP: well the ongoing flight is not with us
Me: rules don't require the ticket to be with you
CP: you should have read our policy
Me: show me your policy
CP: shows me the exact text of the Japanese website.
Me: Okay, let's reroute the flight
CP: Agoda made the reservation you can not change it

I surrendered and bought a new ticket routing through Hong Kong.
Agoda did give a partial refund. That little adventure cost me 55K Php.

The person behind the counter has zero authority to make a decision so there is not much point in arguing with them.

 

Cebu Pacific, my "favourite" air carrier, believe it or not.
I had a similar experience with CP some years ago. Flying with CP from Mactan to Hong Kong to transfer to another no CP flight to my home country.
Had only carry on luggage. My passport was only valid for one week but since I went back to my home country this is not a problem. Well according to CP it was a big problem. Their argumentation, your passport has only a validity of one week, while Hong Kong requires 6 months.
I replied, I am not entering Hong Kong, take a look at my onward ticker, so I am just a transit passenger. CP, from our point of view your final destination is Hong Kong and your ID has not the required validity. End of discussion. Was lucky I could still buy a new ticket with another airline to catch my connecting flight in Hong Kong. In Hong Kong airport I spoke to somebody of Immigration, telling the whole story.
His answer I will not repeat here but in short..........stupid people there in the Phils.