We visited Siquijor during the May 1 long weekend. The experience on the Dumaguete side was abhorrent, my wife stood right next to the lady in the video.
We tried to make a reservation on the preceding Monday for the Friday 1:30 pm boat, only to be told that there was no option to buy a ticket ahead of time, and that it would be on a first come first serve basis. My asawa then went to the ticketing office on Friday around 9 am (ticket sales were supposed to start at 10), and when she got there there were maybe 3 others in line, but she spent the entire day there with no luck (this was at the Montenegro shipping company). Ultimately she managed to get tickets for the 6 pm boat with Aleson (which didn't leave until 7:30 or so because of a "coastguard inspection").
So yeah, it's a total mess on the Dumaguete side, and especially on busy weekends the fixers are rubbing their hands.
On the Siquijor side however, it all runs smoothly, so no problems whatsoever on our return trip. In Siquijor though, the LGU runs the ticketing office, and the staff are pleasant, and efficient. Presumably the Siquijor LGU told the shipping companies that "it's our port, and to use it you play by our rules" or something to that effect.
Dumaguete should copy the Siquijor example asap.
Admittedly, our experience was quite likely one of the worst on that Friday because we had decided to bring our car along. If you're just looking to get some pedestrian tickets it should not be as bad as that, but still a lot worse than in Siquijor.
From what I heard on the radio, the "viral video" has alerted some councilors already, and supposedly they're going to have a meeting about the situation.