Had a nasty experience this week, had booked flights for this April through them back in January, got an email saying two of my booked flights were cancelled but they could help me out if I was willing to pay double. One of those flights wasn't even actually cancelled, so probably overbooked and throwing out the customers with the cheapest tickets lol. Obviously no way I'm going to pay more than I already did to correct something that should be on the airline to correct free of charge, so I cancelled the whole thing through kiwi and applied for a refund (which I am pretty sure won't happen). I booked again through a different channel but because it's much closer to the departure date I had to pay through the nose anyway to get replacement tickets. Anyway, lesson learned, I will henceforth study the conditions page better when booking through an agent, and not book through kiwidotcom again ever.