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What's Happened To El Dorado Resort??

Discussion in '☋ Dumaguete City ☋' started by OnMyWay, Nov 1, 2010.

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  1. OnMyWay

    OnMyWay DI Senior Member

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    Had a very unusual circumstance happen tonight when visiting El Dorado and want to share with the membership here...

    My friend of 5 years is here visiting from Macau. I told him to stay at ElDorado as it's direct on the beach, close to my house and has good food. Same owner as Why Not in Dumaguete city.

    He booked a 3,800P room for 7 nights. Tonight was his 2nd night and we decided to have dinner there. A couple drinks at the bar and then the 6 of us, 3 couples, all walked to the restaurant for dinner. Everyone orders and the meals arrive. I was drinking service water and by the time my meal arrived it was empty. I asked for a refill and was told that there are no refills on service water. I couldn't believe what I was hearing and was sure there must be an error in communication. No, waitress reconfirmed and I asked for the manager. She got the manager and I heard him inquire to the waitress, "the matabat"?? (Matabat means fat and at least he's perceptive!) He walked over and I said "hello, i'm the matabat".

    He also reconfirmed that I was not allowed to have a 2nd glass of service water. So there I sat, with a meal delivered but literally being told I wasn't worth a glass of water. I was in disbelief and reconfirmed it with him once again. I told him I would make him a promise, "i would never be a customer there again" and I held my hand out to shake on that agreement. He shook hands and apparently a customer is worth a glass of service water to the management at El Dorado.

    Further, the waitress added in that even the employees don't get water at work and have to bring their own from home. Are things that bad that neither the staff nor the paying customers can drink water?

    Your thoughts folks??
     
  2. jAyMoEn

    jAyMoEn DI New Member

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    Hmm..weird stuff..
     
  3. TimB

    TimB Guest Guest User

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    Planned a Big family gathering, some from Europe and some from USA. We have discussed Eldorado Resort as an ideal place. Done some research and find some info not so good. Spoken to people about Why Not and the Disco and it sounds sleeze. After reading about what happend to your friends at the Eldorado Resort, I will recommend a different place to stay in January.
    I wish that the foreign owners of bars and resorts takes better care of Guests and their workers. NO UNLIMITED FRESH WATER......Redicioulus!
     
  4. derivative_guru

    derivative_guru DI Senior Member

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    It doesn't surprise me...the service there and at their sister restaurant in the city is awful. You are correct, customers are not worth a glass of water (or anything else that does not directly contribute to their bank account) to the management of Why Not/El Dorado...
     
  5. PatO

    PatO DI Forum Luminary Highly Rated Poster Showcase Reviewer Veteran Marines

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    Tim, I have had large gatherings of foreigners in this area. Depending on your budget, I recommend the following in order:
    1. Casablanca (best restaurant in N.O., will cook food to your order, can cater to a large crowd, just let Gunther know ahead of time, there are a few good places to stay in town recommended by Forum members.)
    2. Atmosphere Resort Dauin (High end, expensive but you get what you pay for in food and rooms and service)
    3. Santa Monica Beach Resort South Dumaguete (very good seafood restaurant, didn't like the rooms there)

    If you would like more info on the above, feel free to post. Cheers
     
  6. jellyfish

    jellyfish DI Forum Patron

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    It has been quite some months (4 or 5) ago I was there and did not have such an experience.
    But luckily I don't drink service water, at least when you don't call 'BEER' service water (although .....it serves me like water :smile:).
    When that is the (new ?) rule it looks to me that they want to close the resort soon :wink:
    Was the manager the owner ?
    Interesting story and good to know by the competition :D:D:D
    I haven't faced that at other places/resorts here but maybe I have to check the bill better next time (if maybe the second glas of service water for my sweety has been charged).
     
  7. OP
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    OnMyWay

    OnMyWay DI Senior Member

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    My understanding is that the owner is a foreigner. I was a regular there as i live so close by.

    The manager is a male Filipino.
     
  8. OP
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    OnMyWay

    OnMyWay DI Senior Member

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    Just to clarify...it happened specifically to me. My friends were also having dinner with me and 2 of them staying at El Dorado.
     
  9. OP
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    OnMyWay

    OnMyWay DI Senior Member

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    At 35P for a 5 gallon jug of water...I actually feel compelled to deliver some to the employees there so they can have water to drink at work :-) The waitress told me they aren't allowed water either....
     
  10. jellyfish

    jellyfish DI Forum Patron

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    Yep, Markus is a foreigner AND the owner.
    Maybe he reads sometimes our postings :smile:
    Quite emberassing this story. A bad "joke".
     
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